Returns:Time Frame: Items must be received back to our warehouse no later than 14 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return.
Terms: Items must be returned in their original condition. They must not be altered in any way and must be in resalable condition. This includes, but is not limited to the following: makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, mildew scent, etc.
**Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. This means you CANNOT use the shoe box as the main shipping container, please place shoe box inside of a separate box or bag.**
Items discounted 30% or more will not be accepted as returns.
Shipping charges are non-refundable on most orders. Some exceptions do apply and are refunded at our discretion.
If the item(s) returned are unable to be resold in their returned condition, you will be subject to a 15% restocking fee OR we reserve the right to send the items back to you.
The Exceptions: Items in the "Clearance" section, anything discounted, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.
**Shoes returned using the shoebox as a shipping container are not permitted AND WILL BE SHIPPED BACK TO YOU.**
Defective Items: if you believe you received a defective item you must notify us by facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 4 days of receiving your order.
Refund Type: Refunds will be issued to the original form of payment.
Overview: returns sent in that do NOT meet the above criteria are subject to a 15% restocking fee OR subject to being shipped back to you.
Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
***If you need to exchange a item please contact us within 3 days of receiving your product. Contact us by Facebook messenger or call us at 918-473-4524
Send item(s) to:
Pistols and Pearls
221 S Broadway
Checotah, OK 74426
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay your refund.
If you have any questions regarding our return policy please feel free to contact us through our main facebook page.